Refund & Return Policy

At Curavel, we want to make returns as clear and straightforward as possible. Please read the policy below before requesting a return.

30-Day Return Policy

You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

• unused and unworn,

• in the same condition as received,

• in its original packaging,

• with any original tags (if applicable), and

• accompanied by proof of purchase or your order number.

Returns requested after 30 days are not eligible for a refund or exchange.

Important – Contact Us Before Returning Any Item

Official Return Address

Please only return items after receiving our return instructions.

Curavel Returns

2nd Floor, Block C

Qinghu Science and Technology Park

Qingxiang Road, Qinghu Community

Longhua Street, Longhua District

Shenzhen, China

For some products, the return address may differ. If you are unsure, contact support@curavel.co before shipping your return.

Return Shipping

Return shipping costs are the customer's responsibility.

Estimated international return shipping costs are approximately 15–20 USD, depending on your country and shipping provider.

We strongly recommend using a trackable shipping method and keeping your tracking number until your refund has been completed.

Items That Cannot Be Returned

The following items are not eligible for return:

• Perishable goods (food, flowers, newspapers, magazines)

• Hygiene or sanitary products that have been used

• Hazardous materials

• Flammable liquids or gases

• Gift cards

• Downloadable software products

• Certain health and personal care products where hygiene regulations prevent returns

Partial Refunds

In certain situations, only a partial refund may be granted, including:

• Books showing obvious signs of use

• Opened CDs, DVDs, video tapes, software, games, cassette tapes, or vinyl records

• Items not in their original condition

• Items damaged or missing parts for reasons not caused by us

• Returns received after the permitted return period

Refund Process

Once your return arrives at our official return address, we will inspect it and notify you by email whether your refund has been approved or denied.

If approved:

• Processing takes approximately 1 business day after inspection.

• Your refund will be issued to your original payment method.

• Depending on your payment provider, the funds usually appear within 3–7 business days.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account.

2. Contact your credit card provider.

3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact support@curavel.co.

Discounted Items

Items purchased at a discounted price are not eligible for refunds.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is damaged, defective, or incorrect, contact us within 14 days of delivery at support@curavel.co.

Please include:

• your order number,

• a clear description of the issue,

• clear photos of the damaged or incorrect product, and

• if possible, photos of the packaging.

These photos are required so we can verify the issue and resolve it as quickly as possible.

If the issue is confirmed, we will replace the item at no additional cost.

Order Cancellations

If you wish to cancel an order before it has been shipped, contact us immediately at support@curavel.co.

Orders are processed and shipped Monday through Saturday.

Once an order has been shipped, it can no longer be cancelled. You may still request a return after receiving the item, provided it meets the conditions of this policy.

Withdrawal & Exchanges

If you simply changed your mind, contact us within 30 days at support@curavel.co.

Returns and exchanges are only accepted if:

• the product is unused,

• it remains in its original condition, and

• it is returned in its original packaging.

For hygiene reasons, used products cannot be returned or exchanged.

Business Information

Curavel

Operated by RTB One Limited

Business Address

RM 20 Unit B3, 03/F

Tuen Mun Industrial Centre No. 2

San Ping Circuit

Tuen Mun, Hong Kong

Contact

General inquiries: support@curavel.co

Payment Processing Notice

Depending on the payment method selected, payment processing may be carried out by different companies within our business structure.

Stripe Payments

Processed by JerroPc Osaühing

Business Address

Harju maakond, Tallinn

Kesklinna linnaosa

Juhkentali tn 8, 10132

Estonia